Returns & Exchanges
We want you to love your Taylor Swift official merchandise; however, if you are not completely satisfied, you may return or exchange eligible items within 30 days of delivery. Please ensure all apparel is unworn, unwashed, and includes all original tags and packaging.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and include the provided packing slip to ensure faster processing of your refund.
Attach Shipping Label
Download and print the prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing