Frequently Asked Questions
Everything you need to know about your order and official Taylor Swift merchandise.
When will my order ship?
Processing times vary by item. Standard in-stock merchandise typically ships within 3-5 business days, while pre-order items will ship on or around the date specified on the product page.
What is your return policy?
We accept returns for most items within 30 days of delivery, provided they are in original, unworn condition with tags attached. Please note that limited edition items and digital media are final sale.
How do I care for my apparel items?
To preserve the quality of prints and fabrics, we recommend machine washing cold with like colors and hanging to dry. Refer to the specific care label on each garment for detailed instructions.
Do you ship internationally?
Yes, we offer worldwide shipping. Please be aware that international orders may be subject to customs duties and taxes which are the responsibility of the customer upon delivery.
Can I change or cancel my order after it's placed?
Once an order is placed, it is sent immediately to our fulfillment center. We are unable to guarantee changes or cancellations, but please contact our support team as soon as possible to check the status.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.